Resident FAQ

Your home is completely sanitary and ready to move in, so it's not necessary to anticipate cleaning on your own. Each tonsofrentals.com home is professionally cleaned and maintained prior to your move in, including carpets, appliances, bathroom fixtures, window treatments, and paint where necessary. We also treat for fleas, ticks, bedbugs, and other pests.

 

We consider household pets on a case by case basis, depending on the property and the type of pet(s) you have. However, you should know not all properties will accept pets, nor are all pets allowed. Your tonsofrentals.com representative will discuss your specific pets to determine if they will be compatible in the home of your choice.

Paying your rent is easy and fast at tonsofrentals.com. Several convenient payment methods help reduce hassle and give you access to the latest tools: online rent payment, automatic draft from your bank account, or credit card. And, you can still mail your rent, too.

At tonsofrentals.com you always have access to any information you need at any time through your own secure resident portal. You can log in any time to look up information on your lease, read notifications, track down correspondence, see details about your home, make work requests, or simply ask questions of our Customer Care team.

Once you have signed a lease with tonsofrentals.com you are responsible for fulfilling the terms of the lease for its entirety or until we have found a new, qualified resident. There is an exception for those residents transferred as active military. Your tonsofrentals.com representative will explain all your obligations and provide more information about the military transfer exception.

 

We work hard so your new rental home is comfortable and move-in ready. However, your lease does not allow you to make property alterations without explicit permission from the landlord, who is the owner of your rental property. If you'd like to explore this option, we can facilitate the discussion with your landlord.

 

Yes! For safety purposes, we re-key each property between residents.